Subscription & Billing Policy

1. Overview

This policy outlines how subscription-based products and services offered by Infinity Health GmbH are billed, renewed, and managed.

2. Subscription Model

Certain products and services (such as Foundations subscriptions) are offered on a recurring basis.

By purchasing a subscription, you agree to:

  • recurring billing at the selected interval (e.g., monthly)
  • automatic renewal unless cancelled

3. Billing Cycles

Subscriptions are billed in advance on a recurring basis according to the selected plan:

  • Monthly subscriptions → billed every month
  • Other intervals → billed according to plan terms

Your billing date is determined by the date of your initial purchase.

4. Automatic Renewal

All subscriptions renew automatically at the end of each billing cycle.

The payment method on file will be charged unless:

  • the subscription is cancelled
  • the payment method is invalid

5. Managing Your Subscription

You can manage your subscription at any time by:

  • accessing your account (if available), or
  • contacting us at: +49 172 370 0566. Contact on WhatsApp

You may:

  • cancel your subscription
  • update billing details

6. Cancellation & Pause

Cancellation

  • Subscriptions can be cancelled at any time
  • Cancellation applies to future billing cycles
  • No refunds are provided for already billed periods unless required by law

Pause (if applicable)

  • Some subscriptions may allow temporary pauses
  • Availability of pause options depends on the specific product or service

7. Failed Payments

If a payment fails:

  • we may attempt to retry the payment
  • you may be notified to update your payment details
  • access to subscription services may be paused or limited until payment is completed

8. Price Changes

We reserve the right to adjust subscription pricing.

If pricing changes:

  • you will be notified in advance
  • changes will apply to future billing cycles only

9. Refunds

Subscription payments are generally non-refundable once processed.

For more details, please refer to our Refund & Returns Policy.

10. Contact

For any subscription or billing-related questions, please contact:

Infinity Health GmbH
Phone: +49 172 370 0566. Contact on WhatsApp